Overview
Happy Haven OSHC is a South Australian-owned and operated company managing 47 OSHC services across the state.
We are an Approved Provider with an expert team capable of running outstanding OSHC programs on school sites.
The Operations Support Assistant plays a pivotal role in streamlining operations and providing comprehensive support to both staff and families within Happy Haven OSHC.
This role will focus on roster management, family enrolment enquiries, and administrative tasks to ensure effective processes and exceptional service delivery.
Responsibilities
- Assist in the development of and maintain the processing and dispatch of rosters for all services.
- Provide support in the delivery of roster completion.
- Assist the Operations Support Manager in responding to and actioning issues that arise in the delivery of quality services to children.
- Utilise rostering software to improve the rostering process and provide support to other business units for the analysis of workforce planning.
- Provide support on the use and function of the Childcare Management System (CCMS).
- Assist with the approved process for leave planning and capacity management.
- Provide email and phone support in relation to CCMS Platforms and Rostering Software to all operations staff as needed.
- Provide email and phone support in relation to Enrolments and Bookings to families as needed.
- Communicate respectfully and effectively with all Happy Haven staff members.
- Respond in a timely manner to all 3CX calls to the HR Rostering Line and both personal and Operations Support emails.
- Maintain accurate employee records on relevant software.
- Maintain strict confidentiality and protection of staff documents.
- Communicate and propose solutions to workplace matters when required.
- Develop software user guides, procedures and any administrative protocols per business requirements or as directed by line manager.
- Contribute to the development and review of any Policy, Procedure and Standard Operating Procedures relating to position functions.
- Support and liaise with other team members when required or directed by COO, and/or CEO.
- Other duties as assigned and required by COO or Executive Leadership Team.
Requirements
- Experience in roster creation and maintenance
- Effective verbal and written communication skills
- Excellent problem-solving and time management abilities
- Proficiency in computer software packages and keyboard skills
- Attention to detail and adherence to administrative procedures
- Ability to work both independently and collaboratively in a team environment
- Willingness to develop knowledge of Children’s Services Award 2010 and Education and Care National Regulations
- Willingness to develop knowledge of relevant state and federal government legal compliance requirements relating to the Child Care Subsidy, Additional Child Care Subsidy, and any other fee assistance measures available to users of OSHC, and the OSHC National Quality Framework
- Qualification in Business Administration or other related field (desirable)
- Hold or willing to obtain a valid Police Check (required)
- Hold or willing to obtain a valid Working with Children Check (required)
- Hold or be willing to obtain Responding to Risks of Harm, Abuse and Neglect (RHHAN-EC) certificate (required)
Why Happy Haven OSHC?
At Happy Haven OSHC, we are driven by values that shape everything we do - Continuous Improvement, Community Mindedness, Resilience, Trust, and Respect.
We strive to create a positive, community-minded workplace where continuous learning, mutual respect, and trust form the foundation of our culture.
If you are interested, apply today and tell us more about yourself.
*Please note that the application may close earlier if a suitable candidate is found before the deadline.
We encourage early submission to ensure consideration for this position.
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Required Skill Profession
Operations & Business Administration
📌 Operations Support Assistant
🏢 Happy Haven OSHC
📍 Adelaide