Career Opportunity:
Our organization seeks a diligent and resourceful Customer Support Specialist to provide exceptional support services to our valued customers.
This is an exciting opportunity to collaborate with a stable international business as a key member of our customer support team.
The selected candidate will be responsible for delivering high-quality support through first-line support, data validation, and management.
Some of your primary responsibilities will include:
* Building rapport and fostering strong relationships with customers by offering personalized support and advice throughout the onboarding and validation process
* Validating online questionnaires with meticulous attention to detail and adherence to established standard processes and procedures
* Accurately logging and updating customer records regarding the status of their questionnaires
* Providing guidance and processing fee payments for new and renewing customers
* Liaising and supporting customers to explain the benefits of our service, assisting first-time registrants, and helping customers who are renewing their subscription
* Offering accurate and clear information to supplier customers, explaining the advantages of our service and the procedures involved in completing an online questionnaire required by our customers
Key Qualifications:
You will be a professional with excellent communication skills, able to effectively interact with diverse individuals and possess a keen eye for detail.
To succeed in this role, you must have:
* Previous experience working in a customer-centric environment
* Comfortable handling inbound calls and making outbound calls when necessary
* A working knowledge of data management and analysis
* Demonstrable experience of process improvement
* Proven track record of meeting deadlines and targets
* Ability to adapt to the evolving needs of our growing business
What You'll Gain:
This is a temporary-to-permanent opportunity that requires a can-do attitude and the ability to thrive in a fast-paced environment. This position offers a unique chance to enhance your administrative skills and work within a dynamic and supportive team.