* Several temporary positions until September 2026
* Locations: Canberra and Perth
* Casual working arrangements: $41.79 per hour
The Australian Bureau of Statistics (ABS) is looking to recruit several Workforce Support Agents to support the 2026 Census temporary workforce.
These are casual positions, with variable working hours (shifts): you should be able to attend a minimum of 3 shifts per week which may include days, evenings and weekends.
About the role
Workforce Support Agents are stationed within operational contact centres and serve as the frontline support to candidates and staff throughout the Census journey.
Responsibilities include providing high quality, frontline assistance which may include resolving queries relating to application support and providing technical and operational procedures to Census staff.
In this dynamic role, you will:
* provide prompt service in answering enquiries via the telephony system
* reference internal systems for accurate information
* accurately record details of calls in ticketing system
* escalate issues in alignment with operating processes
* adhere to processes and procedures, ensuring callers receive the most up to date information.
What we are looking for
Successful candidates will be able to demonstrate most, or all, of the following:
* strong customer service and dispute resolution skills, with a focus on delivering positive outcomes
* high attention to detail, ensuring accuracy and consistency in all tasks
* clear, well-structured verbal and written communication skills
* a proactive and flexible approach to achieving work outcomes and meeting deadlines
* ability to be agile and adapt to changing priorities in a fast-paced, dynamic and operational environment, while demonstrating resilience under pressure
* willingness to learn, adapt and contribute positively within a diverse and collaborative team environment
* ability to engage respectfully and effectively with Aboriginal and Torres Strait Islander peoples and apply culturally appropriate communication to interaction
* ability to build and sustain positive relationships with team members and actively participate in teamwork and group activities
* capacity to develop and maintain relevant knowledge in relation to business operations.
How to apply
For more information about the roles and responsibilities, please refer to the attached