Business Analyst, Customer Journey
We are looking for a Business Analyst who can take ownership of the full customer experience across a well established data environment.
This role suits someone who is confident working across user journeys, user stories, and delivery planning, and who enjoys stepping into Product Owner responsibilities when needed.
What you will work on: You will join a team that has already built a strong foundation of data pipelines and products.
Your role is to shape how these products evolve, ensure smooth delivery, and communicate progress clearly across the business.
You will partner closely with technical teams and business stakeholders to understand needs, define requirements, and guide the product roadmap.
Key responsibilities
Manage and refine the end to end customer user journey
Develop, maintain, and prioritise user stories
Define and deliver use cases that reflect business and customer needs
Own delivery plans, communication, and stakeholder updates
Carry product responsibilities, including roadmap planning and lifecycle management
Support planning and execution across existing data products and pipelines
Ensure alignment between business requirements and product outcomes
About you
Strong experience as a Business Analyst in a digital, product, or data environment
Confident turning customer needs and journeys into clear requirements
Comfortable owning delivery communications and managing expectations
Able to work closely with technical teams and translate complex detail for non technical stakeholders
Experience working with data products, pricing systems, or financial related pipelines is beneficial
Strong communicator who enjoys taking ownership and working across multiple streams
Why this role
You will be stepping into a mature technical environment with real momentum, where the foundations are already in place and the focus is now on elevating the customer journey and ensuring structured, well communicated delivery.
It is a great opportunity for someone who enjoys blending BA craft with product ownership.
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