This is an exciting opportunity to work with cutting-edge technologies, including Microsoft Dynamics Customer Engagement (CE) and Genesys Cloud Contact Centre.
About The Role
You will play a key role in designing, developing and implementing tailored solutions that support business objectives. You will collaborate with stakeholders across the organisation to translate business requirements into technical specifications, ensuring our CRM and contact centre platforms are optimised for performance and usability.
* Develop custom solutions and integrations within Dynamics CE and Genesys Cloud platforms.
* Customise and configure Dynamics CE entities, forms, workflows and plugins.
* Maintain comprehensive technical documentation for all solutions and configurations.
* Collaborate with business users, analysts and project managers to gather requirements and provide technical expertise.
* Deliver training and knowledge transfer to end-users and team members.
* Provide ongoing support, troubleshooting and maintenance for CRM and contact centre solutions.
* Optimise system performance to ensure efficient operation.
Required Skills And Qualifications
We are looking for a strong professional with the following skills and qualifications:
* Strong knowledge of Microsoft Dynamics CE, including customisation and development.
* Proficiency in C#, JavaScript and .NET.
* Excellent analytical and problem-solving abilities.
* Clear and effective communication skills.
* High attention to detail and commitment to quality.
* Ability to manage multiple tasks and deliver solutions on time.
* 3-5 years' experience with Microsoft Dynamics CE, including hands-on development and customisation.
* Proven experience integrating Dynamics CE with other systems via APIs and web services.
* Familiarity with Power Platform, Azure services and other Microsoft technologies is highly desirable.
* Experience with Genesys Cloud, including Dynamics connectors and customisation, is a strong advantage.
* Bachelor's degree in Computer Science, Information Technology or a related field.
* Relevant Microsoft certifications such as Microsoft Certified: Dynamics 365 Customer Engagement Core, Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate and Microsoft Certified: Dynamics 365 Developer Associate.
Benefits
This role offers a range of benefits, including:
* The opportunity to work with cutting-edge technologies.
* A collaborative and dynamic working environment.
* Professional development opportunities.
* A competitive salary and benefits package.
How To Apply
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!