Job Title: Operations Team Member
The Good Guys is a dynamic and customer-focused organization committed to delivering exceptional service and value to our customers.
We're seeking an experienced Operations Team Member to join our team, who can effectively deliver store operations activities in support of a sales-driven culture and profitable sales growth.
Key Responsibilities:
* Deliver effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, systems access and data integrity, store web sales and extended warranty claims, telephone management and enquiries, and marketing and promotional activity.
* Contribute to financial performance through effective inventory management and management of controllable expenses.
* Manage all sales channel fulfillment in line with procedures.
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Requirements:
* Customer Focus: Everything through the eyes of the customer.
* Drives Results: Consistently achieves results, even under tough circumstances.
* Demonstrate Self-Awareness: Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Benefits:
* Competitive remuneration to recognize our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.
* Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.
* Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
* 12 weeks paid parental leave for eligible primary carers.
* Flexible working models for eligible roles.
* Employee Assistance Program (EAP) providing counselling and wide range of wellbeing resources for our team members and their families.
* Helping Hands workplace giving program.
* Commitment to sustainability with goal of net zero carbon emissions.
Why Join Us?
At The Good Guys, we value diversity and inclusion. If you're excited about this opportunity, please don't hesitate to apply.