We're a digital health platform on a mission to improve access to evidence-based care across Australia. Through discreet, telehealth-first programs spanning hair loss, sexual health, skincare, mental health and weight management, we support thousands of patients navigating their health journey in a modern way.
Behind every seamless patient experience is reliable, secure and well-supported technology. As we continue to grow, we're looking for an IT Support Specialist to help keep our systems running smoothly and our team supported.
This role sits at the intersection of people and technology — ensuring our teams can work efficiently, securely and without friction in a fast-paced digital environment.
The Opportunity
This role exists to make working at Mosh feel seamless.
As our IT Support Specialist, you'll own the end-to-end internal IT experience across the business — ensuring everyone has the tools, access and support they need to do their best work. From onboarding new starters to resolving technical issues, managing devices and strengthening internal systems, you'll be the go-to person for all things IT.
You'll operate autonomously, partnering closely with Engineering, Security and People & Talent to maintain a secure, well-supported and scalable internal environment.
What You'll Be Doing IT Support & Service Delivery
* Act as the first point of contact for internal IT support (hardware, software, access, connectivity and tooling)
* Troubleshoot and resolve issues across macOS (Windows a plus), SaaS platforms and networking
* Escalate complex issues to vendors or engineering partners where required
* Support office-based technology including meeting rooms, printers, security systems and network-connected devices
Onboarding & Offboarding
* Provision laptops, peripherals and system access for new starters
* Ensure smooth offboarding including access removal and device recovery
* Partner with People & Talent on joiner and leaver workflows
* Maintain IT onboarding/offboarding documentation and checklists
Device, Access & Security Management
* Own device lifecycle: procurement, configuration, deployment, repairs and replacements
* Maintain asset register and inventory accuracy
* Manage MDM tooling (e.g. Jamf, Kandji, Intune or similar)
* Apply least-privilege principles and security best practice
* Support internal audits, access reviews and device posture management in partnership with Security
* Identify recurring issues and implement preventative solutions
* Maintain clear internal IT documentation and knowledge base
* Contribute to improving the overall employee IT experience
What You'll Bring
* 2–5+ years' experience in IT Support, IT Operations or similar
* Strong experience supporting macOS environments
* Experience with MDM platforms (Jamf, Kandji, Intune or similar)
* Familiarity with SaaS ecosystems and identity/access management
* Confidence working autonomously in a fast-paced environment
* Bonus: experience in startup, scale-up, healthtech, fintech or other regulated environments
Key Relationships
* All Mosh employees (as the primary internal IT contact)
* People & Talent
* Technology & Engineering
* External IT vendors and managed service providers
What's on offer
We hire teammates that share our values, believe in our mission and are passionate about the future of healthcare. Some of the reasons our team loves Mosh include:
* Lots of opportunity to learn and grow with the company with access to on-demand training
* Access to up to 16 weeks of paid parental leave
* Discounts on a range of Mosh products and service
* Two extra days of holiday leave each year
* Two days for purpose leave (Mental health or L&D)
* EAP and access to online wellbeing programs
* Classpass credits
* Making a real, positive impact on the lives of others
Better, together
Everyone is different and we think that's what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.
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