Senior Support AnalystDepartment: Customer SuccessEmployment Type: Permanent - Full TimeLocation: Melbourne, AUReporting To: Tech LeadDescriptionDeliver exceptional technical support, optimize system performance, and drive operational excellence!Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance?
At Evotix, we are looking for a Senior Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX.In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.What You'll DoTechnicalProvide technical support for the software package(s) the company developed and its supporting technologies in our hosted and client-hosted environments.Deploying, maintaining, improving and monitoring high-load web applications.Utilizing problem-solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX.Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.Problem-solving complex issues through collaboration and effective research.GeneralAssist in maintaining technical documentation, FAQs and knowledge bases.Work within defined standards and procedures to maintain the security and integrity of data and systems.Assist in the training of other team members as appropriate.Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues.Providing a high level of communication and participating in client support directly.Work independently on assigned tasks and prioritize effectively.Effectively manage and reasonably set internal and external client expectations.Being effective, responsive, responsible, accountable and methodical in a live production environment.What You'll Bring2-5 years of knowledge and experience in the technical skills specified above OR Professional IT-related qualifications.Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high-growth, rapidly scaling business and systems environment.Able to maintain close working relationships with various internal teams, external providers and contractors, as well as business representatives.Basic understanding of scripting and/or object-oriented programming.Relational databases concepts and skills.Understanding of SQL language and knowledge of Microsoft SQL.Intermediate Windows and Linux operating system concepts & skills.Understanding of key system administration concepts & tasks.Strong self-learning skills and a motivation to continually expand skills and knowledge.Basic knowledge of HTML and JavaScript.Basic knowledge of TCP/IP and general networking concepts and skills.Basic knowledge of how web-based applications are built and knowledge of usual network interactions and dependencies.Why Join EvotixAt Evotix, we're transforming the way businesses approach health, safety, and wellbeing.
Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.Here's why you'll love working with us:Innovative Environment: Be part of a team driving the future of scalable and secure SaaS solutions.Collaboration & Growth: Work with cross-functional teams and mentor others while advancing your own skills.Flexibility: Enjoy the freedom of remote work while contributing to a global impact.Your Birthday Off: We believe birthdays are special!
Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary.
It's our way of saying, "Happy Birthday!"Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.Recognition & Impact: Make a tangible difference by delivering secure, high-performing products that empower businesses worldwide.Values-Driven Culture: Join a company that prioritizes integrity, collaboration, and continuous improvement.Ready to Shape the Future?
Apply today to become a part of something bigger!Thank you for your interest.
Please note, we are not seeking support from external recruitment agencies at this time.
Direct applications from candidates are warmly welcomed.
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