Store Manager | Swatch & Tissot | DFO South Wharf
Colourful, happy, loud, sharp, and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days
Since 1853, Tissot has been a leader in Swiss watchmaking, blending craftsmanship, quality, and a passion for performance and precision. Our iconic products, like the Tissot T-Touch and the innovative Tissot T-Touch Connect Solar, which uses solar energy and connected technology while ensuring privacy, showcase our tradition of pioneering designs. Tissot's commitment to sport is evident in our role as the Official Timekeeper for major events like the NBA, FIBA, Tour de France, La Vuelta, and MotoGP. We continue to offer a range of innovative and traditional watches, earning trust through our dedication to quality, authenticity, and excellence.
The Role
The Store Manager plays a pivotal role in driving the success of our multi-branded Swatch & Tissot outlet store in Melbourne. We're seeking a dynamic leader who fosters a positive, professional, and engaging team environment. The ideal candidate will be a hands-on, strategic thinker with a strong business mindset, a passion for customer service, and a proven ability to motivate teams, drive sales, and deliver operational excellence.
Key responsibilities
* Lead by example on the sales floor, consistently motivating the team to achieve targets
* Manage team performance, addressing issues constructively and supporting development
* Manage store rosters and administer time and attendance systems
* Deliver employee induction programs and ongoing training to elevate sales skills
* Oversee recruitment in collaboration with the Retail Manager and Recruitment Officer
* Identify skill gaps and coach team members to enhance individual and team capability
* Ensure compliance with company and brand policies and procedures
* Complete daily operational reports and distribute to relevant stakeholders
* Oversee inventory processes including receiving, stock counts, and quality control
* Ensure high customer service standards and manage escalated complaints when required
Skills and Experience
* Previous experience in a retail management position within a high-volume store
* High skill set in driving sales and achieving KPI's
* Experience with rostering, staff management and other day to day operations
* Highly developed in customer service
* Skilled in providing feedback
* Excellent oral and written communication skills
* Sound administrative skills and training experience
* Organised with fantastic time management skills
* Building and sustaining professional working relationships
* Strong analytical and problem-solving skills
How to Apply
Click APPLY to submit your application.
Unlock job insights
Salary match Number of applicants Skills match
Retail & Consumer Products More than 10,000 employees
Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components.
Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.
Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
Swatch Group employs more than 36 000 persons in over 50 countries.
Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components.
Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.
Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
Swatch Group employs more than 36 000 persons in over 50 countries.
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What can I earn as a Retail Store Manager
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