We are seeking an experienced Technical Support Specialist to join our team in the Department of Education.
The ideal candidate will have at least 5 years of industry experience, including previous experience within the TSSP program, extensive experience in the education sector, or equivalent senior-level corporate IT support experience.
Key Responsibilities:
* Manage and maintain ICT infrastructure across Department of Education schools
* Administer and support school networks and server environments
* Provide ICT support services in large, technology-driven learning environments
* Collaborate with school leadership teams and deliver ICT professional development when required
Essential Technical Skills:
* Hyper-V virtualisation administration
* Administration of Windows and Linux-based servers
* Cloud service administration (Google Workspace & Microsoft 365)
* Mobile Device Management (MDM) deployment and administration
* Advanced enterprise networking (Cisco & HP switching)
* Cisco wireless technologies (controllers, APs)
* SOE and image deployment, with advanced troubleshooting skills
* Experience supporting large fleets of desktops and notebooks
* Experience with 1:1 and BYOD device planning, deployment, and management
* Strong technical documentation skills
Eligibility to work in Australia (citizen, PR, or permanent visa) and a current driver's licence are also essential requirements for this role.