About the role
The Mater Health Administration Services team has multiple opportunities to work within our Front Reception team. The vacancies are below:
* Maximum term contract until July 2026, 24 hours per week
* Maximum term contract until July 2026, 38 hours per week
* Maximum term contract until September 2026, 38 hours per week
* Permanent full time, 38 hours per week
This is a specialist clinics senior front desk administration officer position. This role arrives and departs all our patients attending clinic or virtual appointment. Clinics are located across 8 different areas in the South Brisbane campus.
You will work predominantly day shifts on Monday–Friday, and the successful candidate will need to be available for all shifts between the hours of 7 am–5 pm, 8‐hour shifts.
Salary range: $32.02 - $37.35 per hour and +
What you'll be doing
* Providing exceptional customer service to patients and clients
* Providing administrative support to clinical and medical staff
* Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedures, and maintaining accurate, current and accessible files, including records of relevant meetings and discussions
* Continuously demonstrating highly developed written communication skills, including the ability to draft routine correspondence on behalf of senior management
* Providing administrative assistance to other senior staff and others as requested
* Exercise judgment where necessary to solve immediate problems in situations where precedents have not been set and procedures are not defined
* Maintaining and meeting multiple KPIs daily
* Support staff training
About you
* Experienced in providing medical administration support
* Highly developed time management and organisational skills
* Strong computer skills, including competence in using Patient Administration systems (or the ability to quickly learn new systems)
* Excellent customer service and interpersonal communication skills
* Ability to organise and prioritise work effectively within a busy, fast‐paced, demanding environment
* Ability to be available for all shifts across a 5‐day working week between the hours of 7 am‐5 pm
* Advanced IT skills in the Microsoft Office Suite, particularly Excel
* A positive attitude and approach to work with a commitment to excellent service and accuracy
Why join us?
* Increase your take‐home pay with generous salary packaging options, including meal and entertainment benefits
* Grow your career with access to industry‐leading training and professional development through Mater Education
* Wellbeing support through our Employee Assistance Program and on‐site pastoral care teams
* Access a range of health and wellbeing services with a corporate discount on private health insurance
* Exclusive discounts across dining, retail, travel, accommodation
* Stay active with unlimited access to discounted gyms via the Fitness Passport program
* Convenient, discounted on‐site parking
* Enjoy great food with reduced prices at our campus cafés and coffee spots
* Join Queensland's Largest and Most Innovative Not‐For‐Profit Healthcare Team
All successful candidates may be required to complete pre‐employment checks (including criminal history, work rights, medical, and child‐care checks).
We welcome applications from people of all backgrounds and abilities.
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