At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home. We are looking for a Tenant Review & Engagement Officer to help us address housing insecurity and improve tenant experiences.
What You'll Do
* Develop and implement tenant review frameworks, processes and systems that support genuine tenant involvement in decision‐making.
* Coordinate and support tenant‐led review groups, including meeting facilitation, training, service evaluation, data analysis and report writing.
* Strengthen tenant participation through consultations, surveys, focus groups, forums, community events and targeted engagement projects.
* Support tenant communication and engagement initiatives, including social media content, newsletters and tenant case studies to promote tenant voice and share outcomes.
* Use research and develop systems to monitor tenant feedback, performance data and outcomes to improve housing policies, procedures and services in line with best practice, legislation and the Tenant Voice Strategy.
What You'll Bring
* Proven experience in tenant engagement, community engagement or a similar role within the housing or community services sector.
* Strong communication and interpersonal skills, with the ability to build positive relationships and collaborate with diverse stakeholders.
* Strong project coordination and organisational skills, with the ability to manage multiple priorities and work both autonomously and collaboratively.
* Ability to analyse data, assess community needs, prepare reports and maintain accurate records.
* Knowledge of housing policies, regulations and best practices within the social and affordable housing sector.
* Understanding of tenant participation frameworks and community engagement methodologies.
Benefits
* Salary packaging options, including novated leasing and savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships.
* Flexible work options such as working from home, part‐time work, compressed working weeks and flexible hours for eligible roles.
* Learning programs, professional development pathways and education assistance to grow your skills and career.
* Employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more.
* Paid parental leave (including superannuation) and additional unpaid leave for caring responsibilities.
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