A career as a Customer Service Representative offers the opportunity to work in a fast-paced environment, providing exceptional service to customers across various channels.
About the Role:
* This position involves responding to customer inquiries and resolving issues through accurate interpretation of internal knowledge articles, policy, and procedures.
* You will be required to communicate effectively with internal and external customers via phone, email, or face-to-face interactions.
* The ideal candidate will have a passion for customer service, a commitment to learning new skills, and the ability to work collaboratively in a team environment.
Key Responsibilities:
1. Answer customer enquiries via phone, email, or face-to-face interactions.
2. Interpret internal knowledge articles, policy, and procedures to provide accurate information to customers.
3. Work collaboratively with colleagues to achieve team goals and objectives.
4. Participate in ongoing training and development activities to enhance customer service skills and product knowledge.
Benefits:
* A competitive salary that increases over time based on performance progression processes.
* A comprehensive superannuation package, contributing 15.4% above the national mandate of 12%.
* Flexible working policies, including work hours, work days, full and part-time employment options, and standard full-time working week of 37.5 hours.
* Access to funded development opportunities to support professional growth.
* Generous leave opportunities, including annual leave, sick and carers leave, and additional leave during Christmas stand-down.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities to enhance customer service skills and product knowledge.
* A comprehensive benefits package, including superannuation and flexible working arrangements.
Our Ideal Candidate:
* A team-oriented and customer-focused individual.
* A passion for customer service and a commitment to learning new skills.
* Ability to communicate effectively with internal and external customers.
How to Apply:
Please submit your application, including your resume and a cover letter outlining your suitability for the role.