Duration: 3 months initial + 3 month extension
Working Flexibility: Onsite
Role Overview:
We are seeking a proactive and customer-focused Desktop Support Analyst to join our team in Perth. In this role, you will provide first-line technical support across a modern workplace environment, ensuring end-users can effectively carry out their daily activities. This position requires someone who is hands-on, solutions-driven, and confident tackling both straightforward and more complex technical issues, while delivering exceptional customer service.
Key Responsibilities
* Provide first-line support for hardware, software, and modern workplace technologies
* Deploy, configure, and support laptops, desktops, and mobile devices for end users
* Manage and resolve incidents and service requests within SLAs using ITSM tools
* Perform hands-on troubleshooting and hardware fixes when required
* Escalate complex issues to Level 2 or specialist teams as needed
* Contribute to continuous improvement by identifying recurring issues and suggesting solutions
* Deliver excellent customer service and build strong end-user relationships
Skills & Experience
* Solid knowledge of Microsoft 365 services including Teams, SharePoint, and OneDrive
* Experience working with IT Service Management tools such as ServiceNow or similar
* Familiarity with ITIL or structured service delivery frameworks
* Strong troubleshooting and problem-solving capabilities
* Excellent communication skills with the ability to engage both technical and non-technical users
* A proactive, hands-on approach with a willingness to tackle complex issues
Questions? Reach out: kumar.kuchipudi@global.ntt
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