IT Operations & Administration Support Officer
Overview
Under the Pallas Group umbrella, we have two purpose-driven, ambitious brands inspired by a passion for excellence within the funds management and property industries.
Pallas Capital is a debt and equity fund manager specialising in the financing of Australian and New Zealand Commercial Real Estate. The business was established in direct response to the growing lack of credit in Australia's mid-range property market; a situation exacerbated by the shortage of reputable, risk-adverse, non-bank lenders.
Fortis our property development management business, has a portfolio of more than $750 million in successfully completed residential and commercial projects, with a further $560 million to be completed by the end of the year.
Due to continued growth, in Pallas Capital there is an opportunity for a IT Operations & Administration Support Officer to join the team in our Double Bay and Manly (Sydney) offices.
Responsibilities
* Support IT setup for new offices and desk expansion (e.g. NBN, Wi-Fi, Firewall installations).
* Assist in managing infrastructure projects such as Microsoft E5 rollouts and Cyber Security initiatives.
* Maintain and update the company intranet in partnership with internal teams and external developers.
* Manage procurement, inventory, and allocation of IT equipment (laptops, keyboards, headsets, etc.).
* Track and reallocate software licenses (e.g. Bluebeam, Adobe Creative Cloud) as staff join or exit.
* Process warranty claims and coordinate vendor repairs for faulty hardware.
* Monitor SOC alerts from CTRL Group and coordinate investigations or resolutions.
* Raise and track printer faults with third-party service providers (Ricoh, HP, Canon).
* Provide basic support for AV equipment (e.g. DB meeting room video/audio, digital signboards).
* Support standard SharePoint folder access provisioning based on team requirements.
* Oversee and streamline equipment return processes for exiting employees.
* Review and reconcile monthly invoices for multiple IT and printer service providers.
* Coordinate reimbursements and invoice charging related to Fortis tenant tech incentives and domain registrations.
* Maintain accurate logs of on-site and surplus equipment across office locations.
Qualifications
* 2–4 years' experience in IT administration, support coordination, or IT project environments.
* Experience in coordinating multiple vendors and managing invoice cycles.
* Previous experience in IT support, systems administration, or technology operations.
* Strong coordination, organisational, and multitasking skills.
* Intermediate knowledge of hardware/software provisioning and vendor interaction.
* Comfortable with basic fault diagnosis and technology troubleshooting.
* Familiarity with Microsoft 365 ecosystem, SharePoint, and asset management tools is a plus.
* Ability to maintain accurate logs, track invoicing, and liaise with multiple teams.
Why Pallas Group
The people are entrepreneurial; the business is young and proving itself fast. It is a great time to join the group. Pallas is committed to growth and to involving high performers in the achievement of results. The role suits candidates with energy, ambition and technical capability. This is a real opportunity for someone to make an impact and show what they are capable of next. Importantly, we seek to make Pallas Group a great place to work. We care for our team inside and outside of work, and we provide a dynamic work environment where we work together collaboratively. Given our size, our people are given the opportunity to make a difference, own the work they do and grow their career as the business continues to grow.
To Apply
Please submit your application by clicking the 'Apply' button below and ensure you include your full CV.
Please note that due to the volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
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