At Crosslinks, we want to live in a world where exceptional
experiences are the norm. We believe everyone should have a reason to smile, which is why we inject fun,
dignity, and choice into disability support.
We're seeking an organised, detail-focused Part-time Scheduler to join our NDIS Support Services team. In this role, you'll play a
critical part in ensuring reliable, participant-centred supports across SIL,
Community Participation, and Community Activities.
About the Role
Reporting to the NDIS Support Services Manager, the Scheduler is responsible for developing and maintaining
efficient, participant-focused rosters while supporting workforce wellbeing and
operational sustainability. This role is remote Monday to Friday from
15:00–20:00, aligned to operational needs.
Initial training will commence from our Head Office in Midland and occur
outside standard rostered hours (e.g. 09:00–14:00) to ensure you receive full
support and feel confident in the role.
You will work closely with Operations, People & Culture,
and Support Workers to proactively manage coverage, respond to change, and
continuously improve scheduling outcomes.
Key Responsibilities
* Develop,
maintain, and adjust participant-centred rosters across programs
* Publish
rosters at least two weeks in advance wherever possible
* Manage
cancellations, changes, and short-notice coverage professionally and
calmly
* Support
Area Managers with planned leave, training shifts, and future workforce
planning
* Monitor
roster efficiency, utilisation, and overtime trends
* Ensure
rostering practices comply with SCHADS Award, NES, and organisational
rules
* Maintain
accurate scheduling data to support payroll, compliance, and NDIS claiming
* Provide
clear handovers between AM, PM, and on-call coverage
* Contribute
to continuous improvement through reporting and insights
Performance & Accountability
Success in this role is measured by:
* High
levels of shift coverage and reliability
* Timely
response to calls, cancellations, and roster changes
* Fair
and sustainable scheduling practices
* Accurate
documentation and compliance with participant plans
* Contribution
to continuous improvement and innovation in scheduling practices
About You
Essential:
* Experience
in scheduling, rostering, or workforce coordination
* Sound
understanding of the SCHADS Award and National Employment Standards
* High
attention to detail with strong planning and organisational skills
* Ability
to manage competing priorities in a fast-paced environment
* Strong
communication skills and a collaborative working style
* Proficiency
in Microsoft Office (Excel skills highly regarded)
* Ability
to work autonomously while contributing to a broader team
Desirable:
* Experience
in disability or community services scheduling
* Understanding
of NDIS funding and its impact on workforce planning
* Qualifications
or training in Workforce Management, Business, or Analytics
Why Join Crosslinks?
* Purpose-driven
organisation with a strong, values-led culture
* Supportive
leadership and clear expectations
* Opportunity
to contribute to service excellence and innovation
* Be
part of a team that genuinely wants participants and staff to thrive
* SCHADS Level 4.1
* Tax free salary packaging up to $15,900 pa and additional meal entertainment salary packaging up to $2,650 pa.
Compliance Requirements
Appointment is subject to completion of mandatory compliance
checks and training, including:
* National Police Clearence Check
* NDIS Screening Check
* Valid
Australian Working Rights
* Drivers licence
Application Process:
Submit your CV and a cover letter explaining how you can contribute to our scheduling team and organisation.
Crosslinks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have any questions about the role, please contact Valentina Acosta Gasca, People & Culture Administrator, on
Application review to commence immediately, interviews may occur while advert remains open.