Job Overview
A key role exists within a small internal team servicing a national business. The ideal candidate will possess excellent customer service skills and have the ability to work autonomously while maintaining high service standards.
Key Responsibilities
• Serve as the first point of contact for staff seeking technical assistance
• Respond in a professional and timely manner to service issues and requests
• Provide Application support such as user management, reporting and basic configuration updates
• Support local team with Printer, PC and personal Device configuration/support/troubleshooting
• Act as an intermediary to senior IT support, vendor support and other internal SME
• Improve the effectiveness of the Helpdesk function by developing support documentation
Requirements
• Excellent communication (written and verbal) and interpersonal skills
• Ability to work independently with minimal supervision
• Strong and proactive work ethic, punctual and reliable
• Demonstrated initiative, problem solving and time management skills
• Tertiary qualification (Certificate 3 or higher) in relevant field
• Experience with Windows 10/11
• Experience with MS Office 365
• Basic LAN/WAN/WIFI knowledge
• Experience troubleshooting hardware issues
Benefits
• Employee Assistance Program
• Discounts on everyday products and services
• Regular social and fundraising events
• Ongoing learning & development
• Work life balance
Company Culture
We are committed to creating a diverse and inclusive environment. We value our employees and provide opportunities for growth and development.