About Personal Banking:
* We strive to make banking simpler and easier with innovative products, delivering the great Australian dream for millions of customers.
* Our digital platforms experience over 3.2 million customer interactions daily via branches, contact centres or broker channels.
The way our customers bank with us is evolving. We're responding to changing customer preferences by creating an effortless digital banking experience.
As a key contributor to our strategic growth ambition, you'll work on transformation initiatives contributing to our performance goals. You'll help develop strategies to enhance and digitise the customer experience, analysing customer needs and market trends to inform your decisions. Furthermore, you'll design customer propositions that meet their evolving expectations.
You'll also support the development of communication campaigns and utilise your analytical skills to identify opportunities. Additionally, you'll conduct research to develop market and competitor insights, collaborating with teams across the organisation to deliver outstanding results.
Engaging with customers and providing exceptional service will be essential in this role. You'll work closely with colleagues to deliver outstanding signature service with every interaction.
Key Skills:
* Strategic thinking and problem-solving
* Analytical and data-driven decision-making
* Effective communication and collaboration
* Customer-centric approach
Benefits:
* Opportunity to contribute to a transformative project
* Chance to develop valuable skills and expertise
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Join a talented team passionate about innovation and customer satisfaction.