Crown Institute of Higher Education is seeking a dedicated and skilled IT Support Technician to join our supportive and skilled team. As a growing higher education provider, we are committed to delivering excellence in both teaching and operations. This role offers the prospect to work in a dynamic academic environment where your technical expertise and problem-solving abilities will directly support our staff, students, and institutional growth.
What We Offer
- A collaborative and welcoming workplace where your contributions are valued
- A role that supports both on-campus and remote environments
- Client-facing opportunities, assisting staff and students across our campuses
- Career development opportunities with scope to take on additional responsibilities as you grow
Key Responsibilities
- Provide IT support across campus, remotely, and on-site as required
- Troubleshoot desktops, laptops, smart boards, servers, networks, and Microsoft 365 environments
- Manage service desk requests and resolve incidents efficiently and professionally
- Support Windows, macOS, and Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
- Administer server hardware/software, backups, antivirus, and patching
- Document IT environments, update procedures, and manage tickets through to completion
- Communicate technical information clearly and supportively to staff and students
Requirements
- At least 2 years of IT support experience
- Previous experience in a higher education IT environment
- Able to fix general computer and network issues quickly
- Strong knowledge of Windows desktop OS, Microsoft Office, and networking (DNS, VPN, LAN/WLAN etc.)
- Strong knowledge of LMS (Learning Management Systems) and SMS (Student Management Systems)
- Intune migration and administration skills
- Excellent troubleshooting and diagnostic abilities
- Valid driver’s licence and reliable vehicle for campus/site visits
- Strong report writing, communication, and time management skills
- Ability to complete a Police Check and Working With Children Check
- Experience with Windows and macOS support
- Server maintenance and patching
- Creating and maintaining network documentation
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📌 IT Support Technician
🏢 Crown Institute of Higher Education
📍 North Sydney Council