About the Role
We are seeking a skilled and experienced Helpdesk Level 1-2 to assist the MGH group of companies with IT related matters. Have a willingness to learn and develop, ability to manage priorities in a busy environment.
Duties
* Responding to IT support queries via helpdesk, telephone, email, and face-to-face support.
* Troubleshooting and resolving daily hardware, software, and business application issues.
* Supporting users with Windows 10/11, Microsoft Office 365, desktops, laptops, and AV equipment.
* Installing, configuring, and maintaining Windows workstations, Active Directory, Group Policies, and Microsoft 365.
* Performing hardware installations, maintenance, upgrades, and minor repairs of IT equipment.
* Applying IT best practices, escalating complex issues when required, and maintaining high customer service standards.
Skills & Experience
* Minimum 1–2 years' experience in an IT support/helpdesk environment (Essential)
* Customer service experience and enjoy helping people with technology (Essential)
* Have post-secondary qualifications in IT and/or equivalent experience (Essential)
* Entry level technical knowledge of hardware peripherals (Essential)
* Entry-level technical knowledge of Windows operating Systems and MS Office (Essential)
* Have strong attention to detail and be methodical