**Full Time Permanent Position**
**Salary Range $71,280 to $82,081 per annum + 10.5% Super + RDO**
**About Melton City Council**
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality—one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You'll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.
**The Opportunity**
Melton City Libraries is expanding its frontline team and is investing in additional front of house and technical staffing across our branches. This newly created position is a mirror role to an existing position and will benefit from the expertise and support of an experienced peer whilst bringing a fresh vision and perspective to the service.
In this role, you will;
- Enhance, develop, and evaluate dynamic library collections to ensure that collections meet community need.
- Deliver high quality customer service at Council's library facilities that is responsive to community needs.
This position is a permanent, fulltime position based on a 35-hour week, incl. a regular evening and 1:4 Saturday mornings.
**Key Responsibilities**
- As a library customer service shift supervisor, you will provide leadership to staff in the delivery of high-quality customer service across the library service to ensure customers have a positive experience characterised by active engagement.
- Research and prepare statistical reports and analysis using the Library Management System and electronic resources to meet performance measurement requirements.
- Develop and monitor quality control processes with library suppliers to evaluate their performance in delivery of resources and quality of data records.
- Under the guidance of the Coordinator Library Operations and Resources, identify and develop opportunities and initiatives that improve resource development outcomes and community satisfaction with the library collection.
- Oversee the creation and maintenance of catalogue records for the library management system to recognised industry and Libraries Victoria consortium standards.
**About you**
**_ To be successful in this role you will have the following:_**
- A tertiary qualification acceptable for professional membership (librarian) of the Australian Library and Information Association together with public library experience, or significant progress towards that qualification together with a lesser library qualification and relevant public library experience.
- Demonstrated experience/knowledge in collection development and collection trends within public libraries.
- Understanding of policies and procedures of the library service.
- Current valid Victorian Driver's Licence.
- Current valid Employee Working with Children Check.
**Culture and Values**
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture
**Benefits**
There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 19 Day Month
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave
- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms
**How To Apply**
If you require further information about the position, please contact **Maresce Jones**, Coordinator Library Operations and Resources, **9747 5334**.
To view the Position Description, click here.
Applications **must** include a Resume and address the Key Selection Criteria outlining your suitability to the role.
We encourage you to use the STAR approach when writing your responses to the selection criteria.
- Situation (Task) - provide a brief outline of the situation or task?_
- Action - what did you do in response to the situation or task?_
- Result - what was the result of your action?_
To address the Key Selection Criteria you will need to write short statements explaining how you meet the criteria, or how you demonstrat