Take the next step.
Be part of something bigger at Suncorp.
Lead a high-performing team in a values-driven insurance brand
Heatherton & Adelaide locations with adaptable hybrid working with career development opportunities
Drive customer obsession and operational excellence
Shannons is Australia's leading insurance provider for motoring enthusiasts, offering more than just protection for classic and collectible vehicles.
As Contact Centre Manager, you'll lead Shannons' customer-facing teams to deliver service excellence, drive performance, and embed a culture of safety, accountability, and continuous improvement.
Be part of a leadership team shaping the future of customer service in insurance.
What You'll Do
Lead and inspire a high-performing contact centre team, driving customer satisfaction and operational excellence
Champion the Ethos Productivity Program to embed best practices and consistent service delivery
Manage change initiatives to ensure smooth transitions and measurable benefits across the centre
Build team capability through coaching, mentoring, and professional development
Oversee operational budgets and ensure compliance with internal and external standards
Collaborate across Shannons and Consumer Insurance to align strategy and share best practice
What You'll Bring
Proven leadership experience in customer service, insurance, or contact centre environments
Strong commercial acumen with the ability to balance financial, customer, and risk outcomes
Advanced coaching and change management skills to lead transformation and capability uplift
Effective communication and influencing skills across diverse stakeholder groups
Experience using customer insights to drive performance and continuous improvement
Ability to manage budgets and contribute to strategic planning
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits:
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
To apply for this opportunity, please submit your application directly via the link provided.
Advertised:
23 Sep 2025 AUS Eastern Standard Time
Applications close:
23 Oct 2025 AUS Eastern Daylight Time
Dont see your dream job posted?
No problem, sign up for job alerts and we'll let you know once something becomes available.
Empower your team to deliver exceptional customer experiences while growing your leadership career in a dynamic, purpose-led organisation.
Empower your team to deliver exceptional customer experiences while growing your leadership career in a dynamic, purpose-led organisation.
#J-18808-Ljbffr
📌 Contact Centre Manager - Shannons
🏢 Suncorp
📍 Melbourne