Job Description
Sshh! Can You Keep a SECRET? Specialist Helpdesk / Technician | Windows 11 - Desktop Support Williamtown, NSW 12 Month Contract (Potential to Extend) NV1/NV2 Clearance Required
Ready to put your tech skills to work... under wraps?
Important Note: You must be an Australian citizen in order to apply for this role and have current NV1/NV2 Australian Government security clearance.
Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.
Why this role?
* Long-term career potential: Start on contract, with future opportunities for permanency.
* Security-cleared? You're already in rare company—this role opens doors to future opportunities.
* Work on impactful projects with real-world importance.
What you'll be doing
* Provide IT support and troubleshoot moderately complex delivery systems or network issues.
* Escalate and coordinate with vendors on hardware or networking problems.
* Assist with configuration management of basic computing delivery systems.
* Ensure documentation is kept up to date and aligned with policies and procedures.
* Respond to service desk tasks and support tickets in a timely, professional manner.
* Ensure IT operations meet industry standards and compliance requirements.
Qualifications
* 3+ years' experience in PC support, specifically Windows 11 environments.
* Strong understanding of networked PCs and peripherals.
* Excellent communication and troubleshooting skills.
* Certificate-level IT qualifications (and ideally 4+ years' relevant experience).
* Ability to work independently, take initiative, and follow through.
* NV1 or NV2 clearance (Australian Citizens only).
* Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call.
* Valid driver's license.
Bonus points if you
* Have experience in secure environments.
* Thrive in fast-paced, high-trust teams.
* Love tech but also like keeping things hush-hush.
Interested? Apply online or reach out to Steven at steven@theonset.com.au.
Top-secret tech support isn't for everyone. But if you've got the clearance, we've got the opportunity.
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