University degree or TAFE technical degree/diploma
- Experience with MS Office Suite
- Experience prioritising tasks effectively
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Facility Operations Center is looking to hire a highly motivated Operations Engineer. The Facility Operations Center is responsible for 24x7 monitoring of global data center infrastructure as well as supporting onsite technicians with alarm, change, and customer support needs.
Whether you are new to the data center industry or have several years of experience, come build your career with us. If you are passionate about customer experience, excited to develop new skills, and want to contribute to the operational excellence of Amazon Data Centers then this is the place for you.
Key job responsibilities
- Respond, acknowledge, investigate, and dispatch critical infrastructure alarms
- Monitor the global facility infrastructure platform
- Perform change tasks
- Provide first level troubleshooting for assigned tickets and alarms
- Follows all processes, policies & procedures
- Ensures records are updated in a timely manner
- Project manage small scopes of work
- Able and willing to work from a computer work station for 10 hour shifts
- Support a 24x7 environment (This is rotating 10 hour day shift work which requires that working weekends and holidays)
About the team
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
- 2+ Years' experience in working in an operations, control/operations center environment
- Experience with small to medium project work
- Experience dealing with ambiguity
- 3+ years work experience
**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.