About the role
Responsible for facilitating efficient communications for both guests and employees within the hotel and for external communications.
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
Acts proficiently in all aspects of emergency procedures, remains calm, alert, and efficient in the event of a major incident or problem at the hotel, and maintains professional discretion.
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
Logs all requests and ensures that the required follow-up actions occur within 15 minutes.
Qualifications
* Good telephone and communication skills
* Good computer skills especially in MS Office
* Good organisational skills
* Ability to work well under pressure
* 6 months experience in a hotel of comparable standards is desired
Benefits
* Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
* Access to complimentary and discounted Hyatt accommodation worldwide
* Access to internationally recognised learning and development programs and opportunities
* Access to an employee assistance program and paid family leave benefits
* Being part of a diverse and inclusive team, passionate about their work
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