ICT Support Specialist
We are seeking a highly skilled and motivated ICT Customer Support Officer to join our team. This role is critical in maintaining and enhancing our technological infrastructure, ensuring seamless operations, and supporting our commitment to excellence in patient care.
**Job Description:**
As an ICT Support Specialist, you will be responsible for determining software and hardware requirements to provide solutions to problems, responding to inquiries about software and hardware problems, adapting existing programs to meet users' requirements, installing and downloading appropriate software, ensuring efficient use of applications and equipment, implementing computer networks, setting up and maintaining patient database systems, ensuring data integrity and security, implementing backup and recovery procedures, optimizing database performance for quick access to patient records, integrating database with other clinic systems (e.g., appointment scheduling, billing), creating custom reports for business analytics and patient care insights, and ensuring compliance with data protection regulations.
**Required Skills and Qualifications:**
To be successful in this role, you will need a minimum Diploma level qualification in Information Technology, Computer Science, or a related field, at least 3 years of experience in ICT support roles, strong knowledge of database management and cybersecurity, familiarity with healthcare IT systems and regulations, and excellent problem-solving and communication skills.
**Benefits:**
This role offers a competitive salary, opportunity to work with cutting-edge dental technology, professional development opportunities, and sponsorship for the right international candidate to work in Australia.
**About the Role:**
This is a unique opportunity to work in a dynamic and innovative environment, where you will have the chance to make a real impact on the delivery of patient care. You will be working with a range of technologies, including database management systems, network infrastructure, and cybersecurity tools. If you are passionate about technology and have a strong desire to support others, then this could be the perfect role for you.