About The RoleDo you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock amazing career development in the banking industry!As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.About YouSomeone with exceptional communication and relationship building skills will thrive in our environment. We're looking for career-minded individuals with a genuine interest in, or passion for banking.If you are a team player who loves to collaborate, brings a proactive attitude, and a commitment to exceeding customer expectations, then we want to hear from you!While previous banking experience is preferred, it is not a prerequisite.About UsBOQ Group is a unique collection of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each serve distinct customer segments but share a common goal – to build social capital through banking. We aim to create trust with customers, explore staff potential, and believe that small gestures and big ideas can positively impact communities.Our inclusive vision fosters a workspace that values diversity and creates new possibilities, where our people feel confident to bring their best selves to work every day. We embrace differences and strive for our workforce to reflect the communities we serve.Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity and positive change across our organization.Our BenefitsAt BOQ Group, we are dedicated to creating an environment that supports your professional and personal growth. Our benefits include:Flexible working arrangements to balance work and life.Discounted financial products with exclusive rates.Salary sacrificing options to maximize your take-home pay.Paid parental leave with no minimum requirements.Option to purchase additional annual leave.Discounted private health insurance plans.Employee Assistance Program (EAP) offering confidential support.Access to employee network groups including First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.Pride in Diversity membership, actively participating in the Australian Workplace Equality Index.We are committed to fostering a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!How To ApplyTo apply for this role at #boqgroup #retailbanking, follow the links or visit our Careers Page.BOQ Group encourages diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are especially encouraged to apply.We celebrate, value, and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities. When applying, you may share your pronouns and any reasonable adjustments needed during the interview process.If selected, background screening is required to comply with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity, reference, criminal, immigration, qualification, and bankruptcy checks.Please, no agency applications.Refer a FriendThis role is eligible for our Referral Bonus Program (internal employees only).To refer a friend, follow these steps:Follow this link: External Job AdvertClick on 'Send job to a friend'
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