Job Overview
As a Team Leader, you will oversee the smooth operation of the Concierge Desk and Bell Desk on a daily basis.
This role requires a high level of knowledge about Melbourne and its surrounding areas, as well as the hotel's facilities and functions.
You will be responsible for handling guest enquiries and requests, verifying arrival and departure details, and arranging luggage handling, storage, security, and transportation services.
Additionally, you will need to possess excellent customer service skills, attention to detail, and the ability to work under pressure.
Key Responsibilities:
* To manage the Concierge Desk and Bell Desk operations effectively.
* To provide accurate information about Melbourne and its attractions to guests.
* To handle guest complaints and resolve issues efficiently.
* To maintain a clean and tidy environment at all times.
Required Skills and Qualifications:
* Previous experience in a similar hotel environment is essential.
* Excellent knowledge of Melbourne and its city, entertainment, attractions, activities, dining, and surrounding areas.
* Superior customer service skills and excellent communication skills.
* The ability to work autonomously and as part of a team.
* Attention to detail and the ability to work under pressure.
What We Offer:
A career with our organization opens up a world of opportunities. We strive to create an inclusive workplace that encourages diversity and provides equal opportunities for growth and development.
As a valued member of our team, you will have access to ongoing training and professional development programs, helping you to achieve your career goals.