Company Description
Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication.
With 296 beautifully appointed rooms, refined dining destinations, and a vibrant bar and gaming lounge, this is a place where hospitality is alive, warm, and effortlessly refined.
Belong somewhere you can thrive.
At Sofitel, you are seen, supported, and encouraged to bring your personality to the floor.
We believe luxury is not scripted - it's felt.
And it starts with leaders who know how to create atmosphere, connection, and confidence in every moment.
Job Description
A career that lets your passion shine:
As our Bar & Gaming Supervisor, you will be a visible, confident leader within TC's Bar & Gaming Lounge, while also supporting service delivery across other food and beverage outlets as required.
You'll balance compliance with charisma, structure with warmth - creating an environment that feels welcoming, polished, and effortlessly controlled.
Supervise daily operations within TC's Bar & Gaming Lounge, ensuring smooth service flow, compliance, and guest satisfaction
Lead, coach, and support a team of ambassadors to deliver warm, intuitive, and responsible service
Bring energy and presence to the floor – setting the tone through engagement, professionalism, and approachability
Uphold responsible service of alcohol and gaming, confidently managing guest behaviour and sensitive situations
Maximise guest experience and revenue through product knowledge, promotions, and natural suggestive selling
Maintain presentation, cleanliness, and operational standards aligned with Sofitel brand expectations
Support service across other food & beverage outlets when required, adapting seamlessly to different environments
Assist with stock control, cash handling, gaming machine operations, and shift leadership duties
Qualifications
Proven experience in a bar & gaming environment, with strong operational knowledge
Previous supervisory or leadership experience within hospitality
Sound understanding of gaming machine operations and compliance requirements
Current RSA and RSG certification
Confident communication style, emotional intelligence, and the ability to lead diverse teams
A calm, professional approach under pressure and in complex guest situations
Flexibility to work across evenings, weekends, and public holidays
A genuine passion for service, atmosphere, and guest connection
Luxury hotel experience is advantageous, but presence, leadership, and mindset matter more than titles
Additional Information
A chef prepared meal complimentary on every shift
Laundered uniforms to have you looking and feeling your best
A complimentary Sofitel stay experience each year, to celebrate your work anniversary
Global discounts across Accor hotels, restaurants, and experiences
An additional paid day off during your birthday month
Personalised reward program curated to suit your lifestyle
Discounted onsite parking, secure bike storage, and convenient access to public transport
Walking distance to Broadbeach's best dining, shopping, and coastline
Leaders who invest in your development, coaching, and long-term career
A global brand setting standards for French luxury hospitality
Apply now and shape the future of your hospitality career with Sofitel.
Full Australian working rights are required for this position with the ability to work an average of 38 hours per week.
Our commitment to Diversity & Inclusion
We're proud to be an inclusive employer that celebrates diversity in all forms.
If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.
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