Manager - ServiceNow - Technology Consulting - Financial ServicesJoin to apply for the Manager - ServiceNow - Technology Consulting - Financial Services role at EY.At EY, we’re committed to shaping your future with confidence. We help you succeed in a diverse, global environment and support your career growth. Join us to be at the forefront of technological transformation as a ServiceNow Solutions Architect, maximizing team potential across Australia.Our team focuses on modernizing operations and upgrading enterprise applications in finance, supply chain, customer service, HR, and risk management domains.What’s in it for you?As a Manager, you will lead the design, development, and deployment of ServiceNow solutions for clients in the Financial Services industry, ensuring alignment of business needs with technical requirements, and optimizing performance and scalability.Your key responsibilities include:Implementing GRC/HRSD/ITSM/ITOM modules for Tier-1 clients in Financial Services.Managing and enhancing ServiceNow solutions.Designing innovative technology transformation programs, including utilizing Generative AI capabilities.Aligning technology services with business objectives.Serving as a trusted technical advisor to clients.Mentoring junior team members.What We’re Looking ForWe value your strengths, learning desire, and career ambitions, even if you don’t meet all criteria:Over 7 years of industry experience, including team leadership in Consulting or similar environments.Implementation experience across modules like ITSM, ITAM, CSM, HRSD, ITOM, SPM, Secops, IRM, FSM, Virtual Agent.Experience developing and maintaining integrations with third-party tools using web services, REST, SOAP, email, MID Servers.Proficiency in JavaScript, CSS, Jelly, JSON, Angular, XHTML, XML.Knowledge of security and risk frameworks (e.g., NIST, ISO, PCI).Understanding of ITIL processes.ServiceNow Implementation certifications such as CTA, CIS.Strong problem-solving, communication, and leadership skills.Bachelor’s degree in Computer Science or related fields.Understanding of ServiceNow Virtual Agent, database design, and key technologies like SSO, SAML, SSL, LDAP, JDBC/ODBC.What We Can Offer YouCareer development opportunities at www.ey.com/au/careerdevelopment.Flexible working arrangements at www.ey.com/au/flexibility.Our commitment to diversity, equity, and inclusion at www.ey.com/au/diversity-inclusiveness.Benefits supporting wellness, financial wellbeing, and family policies, including 26 weeks of gender-neutral paid parental leave at www.ey.com/au/benefits.Additional InformationEY acknowledges the Traditional Owners of the lands across Australia. We respect their cultures and Elders. Learn more at www.ey.com/au/reconciliation.We encourage applications from diverse backgrounds and provide an equitable, barrier-free recruitment process. For support or adjustments, contact us at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). All information shared is confidential.The EY experience is yours to build. We look forward to your application.
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