Job Title: Banking Support Associate
We are seeking an experienced professional to join our team as a Banking Support Associate in Cobram. This part-time role involves supporting our branch and traveling to nearby locations.
About the Role
This is an exciting opportunity for someone who wants to deliver exceptional customer service, build strong relationships, and provide financial solutions to customers.
Key Responsibilities
* Have detailed conversations with customers about their banking needs, including home loans, business banking, and financial advice.
* Support customers with inquiries, account maintenance, and process applications for credit products.
* Conduct thorough financial health checks to assess customers' financial needs and identify any changes.
* Educate and demonstrate the use of in-branch technology and digital banking options.
* Problem-solve and provide effective solutions while championing our processes and procedures.
Requirements
To be successful in this role, you will need:
* Experience delivering exceptional customer service, ideally in financial services, retail, or hospitality.
* Excellent communication skills and the ability to articulate financial terms clearly.
* The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* A genuine interest in building a career with our organization.
Benefits and Culture
As part of our team, you'll have the opportunity to make a real difference in people's lives by helping them achieve their financial goals. We're committed to creating a positive work environment where everyone feels valued and supported.