Overview
Discover a career where care goes both ways. Catholic Healthcare has been recognised as one of Australia's Best Places to Work, reflecting our strong culture and commitment to the safety, health and wellbeing of our 6,000 employees. With more than 30 years of experience in care, we recognise aged care is a dynamic and growth industry with opportunities to be part of a fast paced, forward-thinking, and purpose-led organisation committed to helping older people thrive. We have a new opportunity for an experienced and diligent Applications Support Analyst/Solution Engineer who thrives in a fast-paced environment and is excited by the future of technology.
Location: Based in Macquarie Park, short walk from Metro Station. 7 additional leave days per year, salary packaging, and work-from-home options. Join our large internal Applications Team.
Responsibilities
* Support all assigned applications (SharePoint Online, MS Teams, OneDrive, Planner, Viva, Outlook) across enterprise systems, ensuring timely incident resolution, maintaining system stability, optimising performance, and delivering high levels of user satisfaction.
* Proactively engage and collaborate with business stakeholders, IT teams, and vendors, understand priorities, resolve issues effectively, and manage expectations.
* Collaborate with cross-functional teams to deliver secure, reliable, and effective solutions for enterprise systems, particularly SharePoint Online and Power Platform.
* Contribute to the design, development, support, and continuous improvement of solutions, while maintaining documentation, testing, and deployment activities in line with established standards and processes.
* Maintain awareness of emerging IT trends and their potential impact on IT applications.
* Create and maintain accurate documentation such as knowledge articles, technical support knowledge sharing, onboarding cross-skilling, and continuous improvement to ensure application information and data remain current, accurate, and readily accessible to relevant stakeholders.
Qualifications
* Degree qualified in a relevant Information Technology discipline.
* 3–5 years' experience in solution engineering, intelligent automation, or digital delivery roles within enterprise environments.
* Strong expertise in SharePoint Online (Administration and Development), Microsoft 365 services integration (Teams, OneDrive, Viva, Outlook).
* Experience with Power Automate, Power Apps development, SharePoint Framework (SPFx) or PnP solutions, integrations with API and external systems.
* Proven ability to design and deliver automation using Microsoft Power Platform, SharePoint Online, Core SPFx Development, Microsoft Viva, Azure Logic Apps/Functions, and Copilot technologies.
* Knowledge of SharePoint security model and compliance features (Microsoft Purview).
* Experience with REST APIs, Microsoft Graph, and SharePoint APIs.
* Experience working with ITIL processes (incident, problem, change management). Exposure to intranet or digital workplace platforms.
* Hands-on experience integrating SharePoint, M365 and AI technologies (e.g., Azure OpenAI, Cognitive Services) into secure, compliant solutions.
* Exposure to identity and access management (Azure Entra ID, OAuth, RBAC).
* Familiarity with CI/CD pipelines, source control and DevOps practices.
* Knowledge of the aged care, health, or related sector is desirable.
* Willingness to obtain Police Check.
What we can offer you
* Not-for-profit tax benefits – pay less tax.
* Fitness Passport – discounted gym benefits.
* Paid Parental leave.
* Paid Family leave, additional days off each year.
* Long Service leave after 5 years.
* A values-based organisation that welcomes applicants from all faiths and backgrounds.
If you're looking for a role where you can make a positive impact in a rewarding organisation, we'd love to hear from you. Apply online now.
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of gender, sexual orientation, ethnicity or disability.
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