Overview
* Varied and customer service focused role
* Supportive team environment
* Central location and great staff benefits
Bond University, Australia's first private University, based at Robina, Gold Coast, seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.
Role
* Guest Service AgentCampus Life
* Full-time, Fixed Term for 12 months
* Position Reference No: 184624133
Benefits
* Free staff car parking
* 36.75 hour standard work week
* Up to 18/26 weeks of parental leave#
* Salary packaging options for FBT and Non-FBT items#
* 17.5% of base salary leave loading
* Staff wellbeing program
* Free & Confidential Employee Assistance Program available for all staff
* Study assistance for staff and dependents#
* Corporate health and finance discounts
* Onsite Medical Centre and Counselling Services
* Onsite Sports Centre including gym, fitness classes and pool#
About the Position
The Guest Service Agent is the first point of contact for students regarding Student Housing and Mailroom services. Reporting to the Manager, Student Housing and Mailroom Services, this position will be responsible for managing student room bookings, dining plans, key audits, student mail, maintenance requests and undertaking other administrative duties as required. The role will also respond to general phone and counter enquiries regarding facilities and services.
Requirements
About the Person
The Successful Applicant Will Have
* Previous exposure to high level of customer service with a minimum of 2-3 years' experience
* The ability to exercise judgement in crucial situations and advise students
* Experience in processing accommodation bookings
* High level customer service experience
* Strong communication and interpersonal skills
* Conflict resolution and organisational skills
* The ability to prioritise tasks and work under pressure
Summary
Salary
The salary for the position commences at $64,675.06 per annum, plus 12% superannuation.
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