Role Overview
As a Teller at Westpac, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac's financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance.
Responsibilities
* Assist customers with banking transactions including cash deposits and withdrawals.
* Maintain accurate cash handling and ensure end‐of‐day balancing.
* Educate customers on digital platforms such as online banking and Westpac's mobile app.
* Identify opportunities to improve customers' financial wellbeing through tailored solutions.
* Ensure compliance with regulatory requirements and internal policies.
Requirements
* Customer Service Experience: ideally in a customer‐facing role.
* Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy.
* Personality: an energetic personality coupled with a genuine passion for helping people.
* Resilience: ability to remain calm and composed whilst handling challenging situations.
* Adaptability: a willingness to learn and adapt to new banking procedures and technologies.
Benefits
* Special offers on banking products and discounts from top brands.
* A variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help grow your career within the bank.
* Opportunities to 'give back' to the community through volunteer initiatives.
Diversity and Inclusion
We welcome everyone – no matter your age, gender, background or abilities – and provide additional support for veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
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