Join to apply for theSupport Engineerrole atKMS Lighthouse.
We are looking for a high-energy, drivenSupport Engineerto join our organization
KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune **** enterprise-level customers.
If you're interested in the intersection of technology, innovation, and knowledge, this is the place to be
The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support mainly for our Australian client but not only.
An ideal candidate will have experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
Responsibilities
Receiving tickets, screening them, completing the tickets, or distributing to specialized team members
Working closely with the team leader, other members of the support team, as well as collaborating with DevOps and the Development teams
Troubleshooting incidents and system events; escalating to specialized teams when necessary
Taking an active role in the customer lifecycle and business continuity events
Interfacing with enterprise-level clients on a day-to-day for live troubleshooting and/or other types of technical calls
Requirements
1+ year of experience in a client-facing Technical Support role is required
1+ year of experience supporting a SaaS/IaaS/PaaS product
Experience supporting Linux based systems in a commercial environment including reading logs and writing commands
Working knowledge of at least one cloud service provider, preferably Azure
Experienced working with Jira - a plus
Good working knowledge of ITSM processes and tools, including, but not limited to: service desk, logging, and monitoring
Excellent communication skills and the ability to interact effectively with technical and non-technical personnel
Self-motivated, proactive approach, and ability to work well with little direct supervision
Strong problem-solving skills and a knack for troubleshooting
Attention to detail, highly organized, with an absolute focus on quality of result
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Information Services
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