What role will you play?
Contributing to the success of building trusted relationships with our clients, whether it be direct, third party, adviser groups, or internal clients, your goal is to provide solutions within agreed service levels. Reporting to the Quality Control Team Leader, the Quality Specialist enables the Client Care Teams & Deceased Estates Teams to process quality control and peer review authorisations of day‐to‐day case management completed within the teams. This role also involves assisting with the management of daily workflows to ensure cases are managed in a timely manner and in accordance with regulatory guidelines to provide quality outcomes and client experiences.
Working in a highly regulated environment, you will be responsible for efficiently and effectively completing peer reviews on all Client Care and Deceased Estates cases and assisting the leadership team with maintaining knowledge levels of Specialists through data‐driven insight.
Qualifications
* Tertiary qualifications in a business-related discipline; Post‐Graduate qualification, CFA, and RG146 would be highly regarded
* Previous Quality Control or Quality Assurance related experience is highly desirable in a similar role with a proven track record
* Previous client‐facing experience within the banking or finance industry is essential
* Excellent organisation skills and an ability to multi‐task and manage changing priorities
* Excellent communication skills
* Proven ability to work within a team environment
* Strong attention to detail across all aspects of work.
Benefits
* 1 wellbeing leave day per year
* Up to 5 additional service bonus leave days per year
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non‐primary caregivers
* 2 days of paid volunteer leave and donation matching
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
* Access to a wide range of salary packaging options
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
Diversity, Equity and Inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio‐economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements.
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