Temporary-to-permanent Customer Service position based in Bella Vista
Your current company
This large-scale supply chain organisation provides innovative logistics solutions to a broad range of customers across the food and retail sectors. Known for its forward-thinking approach and commitment to customer satisfaction, the business fosters a collaborative and inclusive work environment.
Your new role
As a Customer Service Coordinator, you will be part of a high-performing transport operations team, supporting day-to-day logistics and customer service functions. You’ll be responsible for managing queries, resolving delivery issues, and ensuring smooth communication between internal teams, transport providers, and customers.
Key responsibilities include:
- Responding to customer and stakeholder queries via phone, email, and chat
- Managing exceptions and troubleshooting delivery issues
- Escalating and resolving service-related problems
- Supporting continuous improvement initiatives
- Maintaining strong relationships with carrier partners and internal teams
What you'll need to succeed
- Experience in customer service or supply chain operations, ideally within transport or logistics
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal abilities
- Ability to work independently and within cross-functional teams
- Intermediate Excel or Google Sheets proficiency
- Calm and professional approach under pressure
What you'll get in return
- Temporary to Permanent
- $40 p/h + super depending on experience
- $70k + super when it goes permanent
- Career development and mentoring programs
- Office-based role in a modern Norwest location
- Roster includes shifts between Monday–Saturday, 7am–6pm (penalties apply)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2952103
📌 Customer Service Officer
🏢 Hays
📍 Sydney