Key Role: Front Office Reception
We are seeking a professional and experienced individual to provide exceptional front office support at Alexandra Park Conference Centre.
The successful candidate will be responsible for delivering high-quality customer service, providing administrative support, and ensuring seamless operations in the front office. This includes:
* Undertaking front office duties including bookings, guest liaison, telephone calls, receptionist, cashier, information services, and reservations.
* Conducting guided tours of the Centre with potential guests and onsite groups, responding promptly to enquiries and providing excellent customer service.
* Ensuring accurate and timely responses to customer enquiries, creation of quotes and bookings.
* Recording accurate information to ensure service delivery meets client expectations.
The ideal candidate will have:
* Previous experience in bookings, administration or front office functions of a hotel or accommodation organisation of similar size.
* Demonstrated ability to provide a high level of quality customer service to guests and potential guests.
* Demonstrated ability to undertake administrative/clerical tasks including preparation of documents, spreadsheets, cashier, invoicing, bookings and reception services.
* Good presentation skills and ability to communicate effectively with others to achieve results.
* Attention to detail.
* Ability to work unsupervised and in a team.
* Flexibility to work all days of the week including weekends.
This role has been classified under the Hospitality Industry (General) Award at Level 3, and will be paid in accordance with the provisions of the award.
For further information regarding this position, please contact Benoni Henderson on (07) 5459 5600.
Uniting Church in Australia, Northern Synod is committed to being a child safe, child friendly organisation and for all children who come into contact with our services we will provide welcoming, safe and nurturing services, prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur.