Description
Right at Home Greater Logan is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability including NDIS participants. Our services help clients to remain safe and independent in their homes.
We are a fast growing, family owned business, that is seeking a highly positive, team player to join our Greater Logan office based in Shailer Park.
We are seeking an enthusiastic and highly motivated Scheduler/Rostering Officer to take on an office based scheduling role. As a Scheduling Officer in our aged and disability care team, you'll play a key role in ensuring clients receive timely, compassionate, and personalised care. You'll be responsible for managing and coordinating the daily schedules of our care team, ensuring shifts are assigned based on client needs, care worker availability, and continuity of care. This role requires exceptional organisational skills, a keen eye for detail, and strong communication abilities to handle last-minute adjustments and maintain smooth operations. You'll work closely with the care management team to support high-quality service delivery, ensuring clients receive the support they need to live safely and comfortably at home.
As a scheduler, you will:
* Utilise our internal customer management software: Visual Care, to create and roster shifts for clients and care workers.
* Frequently liaise with clinical team, care staff and clients regarding rostered work.
* Maintaining care worker availability and keeping up to date records.
* Developing professional relationships with care staff to enable a positive work culture.
* High degree of customer service and critical thinking tasks involved.
* Rotating on-call roster for after hours phone calls (shared by office team).
Why Choose Right at Home Greater Logan?
* Competitive salary between $67,500 to $77,500.
* Periodic performance bonuses distributed throughout year.
* Company laptop.
* A friendly, supportive team who are passionate about our industry.
Qualifications
Preferred
* Previous scheduling/rostering experience.
* Familiar with; or previously worked in the aged care/disability industry.
Essential
* Previous customer service experience.
* High level of computer literacy and understanding of technology.
* Criminal History Check certificate.
* Possess a 'can-do' positive attitude and works well in a team environment.
* Experience with Microsoft Word and Excel.
* Ability to problem solve and think quickly under pressure.
* An outgoing personality with high energy levels, good communication skills and personable telephone manner.
* Excellent customer service skills with exceptional verbal and written communication skills.
* Excellent time management skills.