- $73,742.00 per annum + superannuation
- Full Time, Fixed Term (Until 30th June 2026)
- Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office)
About the role
This position offers the prospect to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.
You will be:
- Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices, injured Worker reimbursements, weekly compensation, index certificates and documents
- Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information
- Providing the team with the current status of claims on matters including payments, approvals and schedules
- Identifying and escalating complex issues relating to legislation and policy to relevant team members
- Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email
About you
You are an experienced specialist with a background in claims processing, auditing, accounting, contracts or information technology. Your strengths include your communication and organisational skills along with a person-centred approach to your work.
Additionally, you will possess the following skills and experience:
- Previous experience specifically managing workers compensation claims in Victoria
- Background in claims processing, auditing, accounting, contracts or information technology
- Understanding of the Victorian workers compensation scheme, legislation and policies
- Excellent communication and interpersonal skills, and a team-player attitude
- High attention to detail and organisational skills
- Excellent time management skills and the ability to prioritise tasks
- Ability to work with different IT applications
Qualifications
- Working knowledge of insurance and medical terminology is desired
- Ability to use WorkSafe's Tempus, Novus and ACCtion systems is desired
Working with Us
At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.
We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.
Applications close 11:00pm on Wednesday 8th October 2025.
📌 Recovery & Support Payment Processor
🏢 WorkSafe Victoria
📍 Geelong