OverviewJoin to apply for the Service Scheduler role at dormakaba Australia & New ZealandWe're looking for a proactive and highly organised Service Scheduler to join our Pacific Service team.
In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations.
Your efforts will ensure a seamless experience for both our internal teams and valued customers.To ensure the efficient delivery of Planned Maintenance services by coordinating schedules, resources, and communications.
The role focuses on maintaining compliance, maximizing technician productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement.Key ResponsibilitiesPlan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.SkillsExperience in administration or scheduling of a field-based workforceExperience in a customer service or dispatch/scheduling environmentStrong administrative and coordination skillsAdvanced computer literacy, ideally with service software (e.g., ServiceMax)Excellent communication and customer etiquetteAbility to work under pressure and manage competing prioritiesStrong attention to detail and time management skillsComfortable working in a fast-paced, high-interaction team environmentWhat You Can Trust in: A Fulfilling WorkplaceAccess to discounted Health InsurancePeer to Peer Recognition via our "AAA" Nominations and awardsWellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & AmenitiesEmpowering Wellness: Every Employee has access to a WhereFit membership, discounts for Gym memberships, apparel and moredormakaba is an equal opportunity employer that is committed to diversity and inclusion.
We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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