Construction Customer Service Administrator - Project Homes
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Construction Customer Service Administrator – Project Homes
role at
Design & Build Recruitment
.
This project homes builder is well established and has developed a great industry reputation across their 30+ years of operation. Currently building around 300 new homes a year, the time is now to join this tight-knit team within this busy, South-Western Sydney office.
As a Construction Customer Service Officer, you'll support customers throughout their build journey, ensuring communication is clear, timely, and accurate. You will work closely with construction supervisors, estimating, drafting and trades to keep projects on track and maintain a high level of client satisfaction.
Key Responsibilities
Act as the main point of contact for customers throughout the construction, maintenance and warranty phases
Provide updates on build progress, timelines and variations
Coordinate with internal teams to resolve issues and maintain workflow
Prepare and manage documentation, contracts and compliance paperwork
Manage after-sales service requests and maintenance enquiries
Ensure all communication is delivered with professionalism and care
About You
Experience in customer service within project homes or residential construction
Sound knowledge of the construction process and warranty phase
Strong communication and relationship-building skills
Excellent attention to detail and time-management abilities
Ability to manage multiple jobs simultaneously
Experience with construction/CRM software (desirable)
What's on Offer
Up to $85k + super (experience dependant)
Liverpool area, onsite parking
Full time, Monday to Friday
A reputable builder, excellent culture and stability
Apply Now or contact Rebecca Rollison at for a confidential discussion.
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