Turn technical expertise into customer success as a PCV performance specialist.
Your Key Responsibilities
* Deliver advanced site support for PCV products to drive business growth and customer satisfaction.
* Benchmark and maintain high levels of pump efficiency, minimizing downtime and optimizing performance.
* Develop trust-based relationships with customers, leveraging strong communication and problem-solving skills.
* Identify opportunities to improve PCV operations and provide actionable insights to stakeholders.
* Analyze equipment data to optimize PCV performance and ensure alignment with business objectives.
* Promote pump conversions by highlighting their technical benefits and applications.
* Record site activities, inspections, and opportunities in the CRM system for seamless tracking and analysis.
* Prepare comprehensive technical reports to inform sales colleagues and other stakeholders.
Requirements
* Tertiary qualification in mechanical or process engineering.
* Hands-on experience with pumps, cyclones, or valves in a mining or heavy industry environment.
* Exceptional analytical and problem-solving skills to troubleshoot complex issues.
* Ability to distill technical concepts into clear, concise language for various audiences.
* A proactive, customer-centric mindset with strong relationship-building skills.
* Familiarity with independent work while collaborating effectively within a wider team.
What You Bring
As a seasoned PCV professional, you have a proven track record of driving business outcomes through technical excellence. Your unique blend of hands-on experience, analytical prowess, and excellent communication skills makes you an attractive candidate for this role.