Be the face of a trusted industry leader
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast paced, hands on environment where no two days are the same? We're looking for an enthusiastic Customer Service / Internal Sales Representative to join our branch team and play a key role in supporting customers, driving sales, and ensuring smooth day to day operations.
Why you'll love this role
You'll be the first point of contact for our branch customers, the friendly face and trusted expert they rely on. In this dynamic role, you'll build strong relationships, solve problems, and create sales opportunities through proactive service and product knowledge.
What You'll Be Doing
Customer Service & Sales
Represent the brand with professionalism, enthusiasm, and a customer‑first mindsetRespond to customer enquiries promptly and accuratelyCreate sales opportunities through proactive engagement and product expertiseEnsure products are delivered safely, in full, and on timeAcknowledge and escalate customer concerns within required timeframes
Branch Operations & Processes
Follow standard processes and procedures to ensure accuracy and efficiencyAction all system tasks and order processing in a timely mannerContribute to error minimisation and continuous improvementLiaise with production, transport, sales, and credit teams to resolve issues
Safety & Compliance
Champion our Zero Harm culture and Safety Leadership StandardsConduct regular safety checks, audits, and job observationsAdhere to Standard Operating Procedures and reporting requirementsEnsure all visitors follow correct safety protocols
Team Support & Collaboration
Back up team members and contribute to problem solvingShare knowledge, coach colleagues, and support technical skill developmentCelebrate team success and participate in building a positive branch culture