Your role within Housing and Homelessness Services will support the department to provide housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. You will be working in a team focused on driving organisational improvements to enhance customer service by analysing performance, operational, and customer data to generate insights that improve frontline service delivery and foster a deeper understanding of our customers' needs. The work you will do helps someone every day, and that means the world to us.
What you will be doing:
• Contribute to the development, implementation and assessment of personcentred housing services and innovation initiatives to better integrate housing and homelessness assistance and other support services to assist customers obtain and sustain suitable housing.
• Apply a project management framework to successfully deliver projects to meet timeframes, commitments, and quality outcomes.
• Monitor, evaluate and report against performance outcomes for projects to ensure compliance with necessary Departmental requirements.
• Work dynamically in multi-disciplinary teams across service areas and with internal and external stakeholders.
• Undertake accurate research and provide detailed analysis.
• Promote and maintain an up-to-date knowledge and understanding of transformation and innovation, policies, and practice, particularly as they relate to the housing and homelessness. Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day
to day operations.
What we are looking for
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.
It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.
The skills you will need include being able to:
• Understand and convey how your work contributes to wider organisational objectives and take these into account when making decisions.
• Have proven written and interpersonal skills with the ability to build and maintain productive relationships, communicate, negotiate, influence, network and consult
with internal and external stakeholders.
• Demonstrate the ability to work collaboratively with team members, completing required tasks by managing conflicting priorities and tight deadlines.
• Demonstrate personal responsibility in meeting objectives and committing to action, including the ability to proactively to recognise and resolve issues.
• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards to yourself and others.
How to apply
Find out more about what we offer our employees and the recruitment and selection process, including
pre-employment checks, in the Applicant Guide.
You can apply for this role by providing your current resume and one-page cover letter addressing your suitability for the role via the Smart jobs and careers website