About the Role We are seeking a driven and experienced Automotive Service Manager to lead our service department. This leadership position is ideal for someone who thrives in a fast-paced environment, is passionate about customer satisfaction, and knows how to bring out the best in a team of technicians and advisors. As the Service Manager, you’ll be responsible for the overall performance of the workshop, ensuring high service standards, profitability, and staff development. Key Responsibilities Lead, mentor, and motivate the service team—including advisors, technicians, and apprentices. Oversee all aspects of the service department, from scheduling to quality control. Ensure high levels of customer satisfaction through exceptional service and communication. Manage department targets, budgets, KPIs, and reporting. Monitor service workflows, technician productivity, and job accuracy. Handle escalated customer concerns and resolve issues promptly. Maintain compliance with manufacturer guidelines, warranty procedures, and safety regulations. Requirements Proven experience in a similar role (Service Manager or Senior Service Advisor). Strong automotive mechanical knowledge and understanding of repair processes. Exceptional leadership and interpersonal skills. Ability to manage department profitability, efficiency, and performance metrics. Proficient in using service management software (e.g., Pentana, Reynolds & Reynolds, Auto IT). Committed to high-quality standards, team development, and continuous improvement. What We Offer A respected and supportive workplace with opportunities for career advancement. Competitive salary package with performance incentives. Ongoing manufacturer and leadership training. Company vehicle and fuel allowance (optional based on role scope). Employee discounts on parts, servicing, and vehicle purchases. Modern workshop facilities and a collaborative team culture. For further information, please contact Jackie Vella on 0480 002 345 quoting job number AJ7991. Resumes, questions and expressions of interest can be forwarded by email to jobs@autorecruit.com.au.