Key Responsibilities:
We are seeking a seasoned Head of Service & Customer Excellence to join our Executive Leadership Team.
* To lead the development and execution of market-winning service strategies with Regional Leaders, ensuring high-quality service delivery and installations through subcontractor oversight.
* Champion customer experience by resolving enquiries swiftly and effectively, aligning global and Pacific strategies for local market success.
* Strengthen key account relationships, exceed contractual targets, and win new national asset contracts through strategic pursuit and client engagement.
* Innovate the service portfolio by introducing new offerings to market, enhancing overall business performance.