Our clients are seeking Restaurant/Duty Managers to work on a permanent full-time basis at their upmarket hotels in Toowoomba, Darling Downs region.
As a Restaurant/Duty Manager, you will be responsible for:
* Coordinating front and back of the house restaurant and function operations.
* Engaging with customers regarding concerns, complaints and other queries in a professional manner.
* Team management directing and overseeing front and back of house, staff/rosters, ensure the maintaining of inventories of stock/supplies, stocktaking and re-stocking across all sections of the business, security, accommodation, F&B, functions (conference/banquet), gaming, cellaring, etc.
* Ensuring that company policies, procedures and values are met by all employees.
* Organising and allocating shifts appropriately for employees.
* Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.
* Ensuring health and safety standards are being adhered to across all sections of the venue and enforcing/educating staff where required.
* Ensuring compliant work practices whether it be under OH&S, Liquor Licensing, etc.
* Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.
* Maintaining operational costs and expenses & Liaising with the owners, head‐chef and other stakeholders.
To be successful in this role, you will:
* Have a strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.
* At least 1 years previous fulltime restaurant management experience (or in a similar field such as a catering operation)
* Having a cert IV in hospitality or relevant qualifications in, management skills (qualifications in hospitality management- marketing, or event management will be highly regarded)
* Have a strong focus on effective and efficient customer service.
* Be punctual, a strong leader, and an organised individual.
* Be able and willing to work effectively as a team to achieve goals &
* Have access to reliable transport.
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