Benefits
* Permanent role
* This role is based full-time in the office (Monday to Friday)
* Offices located in Frenchs Forest, 2086
* Free onsite parking
* Supportive leadership team with strong onboarding and training
About the Company
Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia. They are known for their high-quality products, strong customer relationships and a collaborative, team-driven culture.
About the Opportunity
This is a newly available leadership opportunity managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders.
You will be responsible for overseeing daily operations, driving team performance and ensuring all customer interactions are handled efficiently and professionally. This role is ideal for someone ready to step into or further develop their leadership capability, with a strong focus on coaching, accountability and continuous improvement.
What You'll Be Doing
* Leading, coaching and developing a team of Customer Care Coordinators
* Overseeing daily workflow including inbox management, open orders and follow-ups
* Ensuring timely resolution of outstanding items such as missing PO details and approvals
* Monitoring performance, tracking KPIs and driving team accountability
What You'll Need
o Experience in a customer service, customer care or order processing environment
o Previous leadership, team leader or supervisory experience (direct or indirect)
o Strong ability to manage competing priorities in a fast-paced environment
o Excellent communication and stakeholder management skills
o A proactive, solutions-focused mindset with strong attention to detail
o Confidence working across multiple systems, ideally ERP platforms such as NetSuite
o A hands-on approach with the ability to support and guide the team when needed
Culture
This is a business that values collaboration, positivity and accountability. The team works closely together in a supportive, office-based environment and takes pride in delivering a high level of service to their customers.
#J-18808-Ljbffr