Job Title
Food and Beverage Team Leader
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Job Description
* Be part of a purpose-driven organisation creating meaningful travel experiences.
* Enjoy the best of tourism at RACV Noosa Resort, close to pristine beaches and quaint villages.
As a Food and Beverage Team Leader, you will be adaptable with a 'can-do' attitude, leading by example, committed to best practice, and passionate about hospitality.
You will motivate the team to deliver great service, leading the food & beverage team and being responsible for:
Responsibilities
* Providing hands-on leadership and ensuring the team delivers a consistent high standard of customer service.
* Directing and assisting F&B Attendants to carry out daily duties required to operate the outlet.
* Liaising between Management, kitchens, conference and events, bar and staff to proactively prevent issues arising and effectively resolve issues as they occur.
* Balancing the float and takings and completing the end of day reports.
* Minimising breakages, wastage of food, beverage and consumable goods.
* Managing difficult situations including customer complaints and intoxicated guests.
* Ensuring staff complete training requirements.
* Reporting hazards & risks to maintain a safe workplace.
* Ability to perform physical requirements of the role, eg working on your feet and heavy lifting.
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Requirements
* Previous experience in a food & beverage team leader role within a 4-5 star resort or similar environment.
* Certificate III or IV qualification in hospitality, desirable.
* Demonstrated ability to lead a team to follow procedures and provide on-the-job training.
* Barista, food & beverage knowledge & skills.
* Knowledge of food & beverage procedures, sequence of service, table settings, order taking, bookings, billings & POS experience.
* Strong communication, attention to detail, time management and conflict resolution skills.
* Excellent personal presentation.
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Benefits
* Competitive Salary + Penalties evenings, weekends & public holidays.
* Discounts on RACV products & resorts.
* Employee of the month recognition program.
* Uniforms provided.
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The RACV Difference
Challenge yourself with diverse work and go further than you thought at RACV.